Contact information
Contact Policy
We value clear communication and strive to respond to all inquiries in a timely manner.Â
How to Contact Us
For all questions, concerns, or support inquiries, please email us at:
Email: PrettyKnotsBowCompany@gmail.com
Support Hours
Our customer support team responds to emails during the following hours:
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Monday – Friday
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8:00 AM – 6:00 PM (local time)
Emails received outside of these hours, on weekends, or on holidays will be addressed on the next business day.
Response Time
We aim to respond to all emails within 24–48 business hours during our normal support hours. During high-volume periods, responses may take slightly longer.
Important Notes
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Please include your order number in your email for faster assistance.
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Sending multiple emails regarding the same issue may delay response times.